This website is owned and operated by SAINTLY WOOD. Throughout the site, the terms “we”, “us” and “our” refer to SAINTLY WOOD. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

1. PRODUCTS OR SERVICES

All products or services made available on this website are custom-made, hence we require a minimum of a month to craft personalized items, though we strive to ship all orders within a two-week timeframe. By placing an order, you understand and accept this time frame for product creation and delivery.

2. PRICING AND PAYMENT

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. All payments must be received in full before any product or service is provided.

3. REFUND POLICY

Because of the personalized nature of our products, we do not generally offer refunds. Refunds are only applicable in the event of a company error, which includes but is not limited to, wrong product delivered or a fault with the product that is attributable to us. If there is an issue with your order, you must contact us within 14 days of receipt.

4. DAMAGED SHIPMENTS

SAINTLY WOOD is not liable for any products damaged or lost during shipping. However, if your order arrives damaged, please contact us within 48 hours of receipt with photographic proof, and we will discuss available options. It is our aim to provide the best possible customer service, and we will do our best to resolve any issues that arise due to shipping damage.

5. SHIPPING POLICY

Shipping costs and options are outlined at the time of purchase. We offer cheaper shipping for customers who purchase more than one item. The discount will be applied automatically during the checkout process. Please note that it is your responsibility to provide accurate shipping information. We are not responsible for undelivered items due to incorrect or outdated addresses.

6. PRIVACY POLICY

We respect your privacy and are committed to protecting it. Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is a part of these Terms and Conditions.

7. INTELLECTUAL PROPERTY

All intellectual property rights in all content, trademarks, and copyrights, on this website, are owned by SAINTLY WOOD. The use of any of our intellectual property without our express written consent is strictly prohibited.

8. CHANGES TO TERMS AND CONDITIONS

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

For any further information or queries, please contact us at [insert contact details]. Your satisfaction is our priority, and we will do our best to solve any problems that arise.

Thank you for choosing SAINTLY WOOD, where each piece of woodwork is a slice of perfection.